SHIPPING

AUSTRALIA
Try our eyewear in the comfort of your own home with free* returns within Australia!
All of our national orders are sent via Express Service at no charge.
We also offer same day local delivery within and around the Sydney area.
INTERNATIONAL
Flat shipping rate of $20 applies to North America, United Kingdom, Europe and New Zealand. Other shipping charges apply to shipping to the rest of the world.
All International order are sent via DHL Express Service.
Shipments outside of Australia may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was purchased, we are not able to provide an estimate of the cost. Please contact your local customs office for more information.

 

SHIPPING UPDATE

We are working hard to dispatch orders during these times however due to unprecedented demand, our courier services are experiencing delays. International orders are subject to customs regulations which are beyond the control of Pacifico Optical's reach and we should not be held responsible for these delays. Thank you for your support and patience during this time.
PRESCRIPTION / BLUE LIGHT GLASSES - Lead times may be extended on all optical/blue-light lens orders due to the current climate as our Laboratory is applying Social Distancing rules and regulations).

 

DELIVERIES

Delivery - AUSTRALIA 

SAME DAY LOCAL DELIVERY

  • Orders received Prior to 12pm will be delivered the same evening between 6 and 9pm, excluding weekends and public holidays.
  • This service comes at a cost of $20.00 - CURRENTLY FREE!
  • If eligible, you will be able to select this service during the checkout process.
  • Click here to see the eligible suburbs.

EXPRESS DELIVERY 

  • Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.
  • Dispatch - Non-prescription in stock products will be dispatched within 1-2 business days. 
  • Prescription orders - take an estimated 5-7 business days to create and another 2-5 business days (metropolitan) to deliver. 
  • Australian metropolitan areas - We estimate you should receive your Goods within 2-4 business days of placing your order.
  • In non-metropolitan areas - An additional 1-3 business days is required.
  • You will receive an email confirmation once your order has been dispatched.
  •  

Delivery - INTERNATIONAL 

  • Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.
  • Dispatch - Non-prescription in stock products will be dispatched within 1-2 business days. 
  • Prescription orders - take an estimated 5-7 business days to create and another 2-5 business days to deliver. 
  • International - If you are outside Australia, you should receive your goods within 3-5 business days of placing your order.
  • You will receive an email confirmation once your order has been dispatched.

 

RETURNS & EXCHANGES - AUSTRALIA 

FREE* SHIPPING AND RETURNS

  • If for any reason you are not happy with your purchase, you may return the Goods within 30 days of the purchase date, and we will exchange or refund you the purchase price. 
  • All goods must be returned in a new and unused conditions with all packaging included. Any goods not in their original condition will not be eligible for a refund or exchange. 
  • We do not accept returns or exchanges on prescription or any other customised eyewear.

INSTRUCTIONS  

  • 1. Once approved, download and print the returns label via Returns Centre.
    2. Fill in the return form with your details and reason for return.
    3. Cut out or peel the address in the top right corner of the form and stick it to the front of your package or the envelope you received the goods in.
    4. Pack all Goods into their original packaging.
    5. Place all the Goods into the envelope upon which you placed the return sticker, including the invoice.
    6. Seal the envelope and return to a post box or post office for dispatch.
    including our tax invoice and delivery slip;
    7. Returns within Australia are free with the reply paid address.
    8. Refunds will be processed within 30 days of receiving the Goods.
    9. You will receive an email as soon as we received your items, and a refund will be processed within 30 days of receiving the Goods.

- If there are any items missing from the returned goods, you will be charged a small fee. Refer below;

SPECIFICATION CARD $1.00 : SCREW DRIVER: $5.00: SPRAY BOTTLE: $5.00: CLEANING CLOTH: $10.00: FRAME CASE: $30.00 

RETURNS & EXCHANGES - INTERNATIONAL 

  • If for any reason you are not happy with your purchase, you may return the Goods within 30 days of the purchase date, and we will exchange or refund you the purchase price. 
  • All goods must be returned in a new and unused conditions with all packaging included. Any goods not in their original condition will not be eligible for a refund or exchange. 
  • We do not accept returns or exchanges on prescription or any other customised eyewear.

INSTRUCTIONS  

1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box or sleeve the items arrived in or another box if you prefer.
2. Go to local post office, or another courier, to ship the package. Return address for the package:
Pacifico Optical
Unit 2
15 Byrnes St
Botany, NSW, 2019
AUSTRALIA
3. You will receive an email as soon as we received your items, and a refund will be issued within 30 days of the return.